Privacy Policy

How we handle and protect your personal information

TL;DR

  • We only collect information needed to provide our services
  • Your data is securely stored and never sold to third parties
  • We use cookies and analytics to improve our website and marketing
  • Third-party services help us host, communicate, and analyze usage
  • You can manage cookie preferences and request access to your data at any time
  • We comply with UK GDPR requirements

Introduction

DPCLR - Dave Perkins Commercial Laundry Repairs Limited is committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and protect your data.

Information We Collect

Contact Information

  • Name and job title
  • Company name
  • Contact telephone numbers
  • Email address
  • Business address

Service Information

  • Equipment details
  • Service history
  • Maintenance records
  • Payment information

How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Process payments and maintain accounts
  • Send service notifications and updates
  • Respond to inquiries and support requests
  • Improve our services
  • Comply with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Third-Party Services

We use trusted third-party services to provide, improve, and analyze our services. Each service processes data in accordance with their own privacy policies and applicable data protection laws.

Hosting & Infrastructure

Vercel

Our website is hosted on Vercel's infrastructure. Vercel may collect technical information such as IP addresses, browser types, and page load times to ensure optimal performance and security.

Vercel Privacy Policy →

Email Communications

Resend

We use Resend to send transactional emails (enquiry confirmations, service notifications). Your email address and related enquiry information are processed through Resend's secure infrastructure. Customer emails are not stored permanently and are only used for delivery purposes.

Resend Privacy Policy →

Analytics & Performance

Google Analytics

We use Google Analytics to understand how visitors interact with our website. This helps us improve user experience and website performance. Google Analytics uses cookies to collect anonymous information such as page views, session duration, and traffic sources.

Google Privacy Policy →

Marketing & Advertising

Google Ads

We use Google Ads to reach potential customers. Google may use cookies to serve relevant advertisements and measure campaign effectiveness. You can opt out of personalized advertising through your Google account settings.

Google Ads Policy →

Facebook Ads

We use Facebook Ads (Meta) to reach potential customers on Facebook and Instagram. Meta may use cookies and similar technologies to deliver and measure the effectiveness of our advertisements.

Meta Privacy Policy →

Consent Management

Consent.io

We use Consent.io to manage your cookie preferences and ensure compliance with privacy regulations. This service allows you to control which cookies and tracking technologies you consent to.

Consent.io Privacy Policy →

Data Sharing

We share your information only with:

  • Our parent company (F Donald Forbes & Co Ltd)
  • The third-party service providers listed above, who assist in our operations
  • Regulatory bodies when required by law

We never sell your personal data to third parties for marketing purposes.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request transfer of your data

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and deliver relevant advertising.

Essential Cookies

Required for the website to function properly. These cannot be disabled and include cookies for consent management and basic site functionality.

Analytics Cookies

Help us understand how visitors interact with our website by collecting and reporting information anonymously. Managed through Google Analytics.

Marketing Cookies

Used to track visitors across websites and deliver relevant advertisements. These include cookies from Google Ads and Facebook Ads.

Managing Your Cookie Preferences

You can manage your cookie preferences at any time through our consent banner or by adjusting your browser settings. Note that disabling certain cookies may affect website functionality.

Changes to This Policy

We may update this policy occasionally. Significant changes will be notified to you through our website or email.

Contact Us

For privacy-related inquiries, contact us at:

Last updated: November 2024

Last updated: December 2025